Neighbourhood Information Post (NIP)

The mission of NIP To provide programs and services that make it possible for all marginalized and socially isolated people in our community to live a stable, quality life in a suitable home by: Responding to community needs by developing programs that empower people now and for the future; Engaging in community partnerships to advance our mission; Educating partner agencies about the success of our programs.

Neighbourhood Information PostOur Impact Why We Exist

In 1969, a group of community residents founded Neighbourhood Information Post because they wanted to ensure that low-income individuals and households had access to information and resources, so that they could be empowered to improve the quality of their own lives.

Four decades later, from helping local community members and newcomers access resources, supporting the development of community leaders and volunteers, to providing financial assistance and housing support to people throughout the City of Toronto, NIP remains a vital agency in the eastern downtown core in Toronto.

Our Story What We Do

Over the last 40 years, Neighbourhood Information Post has evolved into a vital community service provider, a pioneer in innovative homelessness prevention programs and a strong community partner in Toronto, especially for low-income individuals and families in eastern part of Downtown Toronto. NIP currently receives support and stable funding from three levels of government. On average, we serve approximately 17,000 individuals yearly, and provide services in seven languages.

We started the first Rent Bank program in Canada, which has become a model for many other similar programs in the country. Building on the success of the Rent Bank, NIP has again played a key role in the creation of energy assistance programs for low-income households in Ontario. In addition, our Housing Trusteeship Program helps challenged individuals to manage their income and ensure that their rent and other bill payments are made on time. The overall goal of the program is to help participants preserve stable housing (free from rental arrears / risk of eviction), and, whenever feasible, to improve participants' skills and confidence in managing their own finances.

We believe that we can best help and empower marginalized and socially isolated people in our community by ensuring that people in our community have equitable access to quality programs and services; by implementing programs that promote and maintain stability in people’s lives; and by fostering trusting and caring relationships with community members.

Our Programs How We Do It

ANNUAL INCOME TAX CLINIC: NIP assists low-income households to file their income tax returns during tax season.

CASE MANAGEMENT: NIP provides assistance in service co-ordination, advocacy, and supportive counselling to people with barriers.

COMMUNITY DEVELOPMENT: Peer and community education; community-oriented programs and events aimed at reducing social isolation and increasing social participation.

DROP-IN SERVICES: Form-filling; interpretation and translation; free access to telephone and computers; mail and message services for those without a permanent address.

ENERGY ASSISTANCE: Grants are offered to help low-income households who face disconnection from gas and electricity.

HOUSING TRUSTEESHIP: NIP helps challenged individuals to manage their income and ensure that their rent and other bill payments are made on time.

MEDIATED INFORMATION/REFERRAL & EDUCATIONAL SERVICES: Information on community and government services is provided in eight languages and educational workshops are held frequently.

SENIORS PROGRAM: Social and recreational activities are offered to help vulnerable and isolated seniors access resources and overcome social isolation.

THE TORONTO RENT BANK: Interest-free loans are provided to help low-income households remain in stable housing when they face eviction due to rental arrears, or move into more affordable and/or stable housing.

What You Can Do

Donations: Community Support Program

Investments in this program will allow us to:

  • Continue a Healthy Cooking Program in Moss Park. The program relies on donations from community partners and members. It provides an opportunity for low-income women to come together to learn tips on healthy and low-budget cooking, share the experience of cooking and form a social network. The program takes place twice a month is Moss Park.
  • Carry out education workshops for seniors in the community. Your donations will allow us to provide regular workshops on topics that affect the lives of seniors to the seniors in the eastern downtown neighbourhood. Many of the seniors are low-income and socially isolated.
  • Carry out computer training program for seniors and newcomers in the community


Gladys Wong
Executive Director
Charitable Number: 890642945RR0001

Finance & Governance

Annual Operating Budget: 
$ 1,004,989


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